Frequently asked questions


Who do you ship with?

All Shipping is done with Australia Post.

How much do you charge for shipping in Australia?

We do not charge shipping to anywhere in Australia! For overseas postage a flat rate of $22.00 will be charged.

How long will my order take to be shipped?

Orders placed between Monday - Friday EST  will begin processing that day. Products will be shipped the next day unless payment confirmation is delayed.

Purchases made on Fridays after 1pm, Saturdays or Sundays will not be sent until the following Monday. 

Purchases made on public holidays will be sent the next following working day. 

We ask you to please be patient while waiting for your Lou Lou Lips order as it can take up to 10 working days for domestic and 12 working days for international.

What is your returns and exchange policy?

Due to health regulations lipsticks which have been used cannot be returned or exchanged, if the item is faulty however, please contact us and we will do our best in assisting you.

Exchanges or returns will be posted at the shoppers own expense.

For all return and exchange concerns please contact us at hello@louloulips.com

Are your lipsticks vegan?

No, our lipsticks contain beeswax. Beeswax however is an animal byproduct and does not harm the bee in any way.

What are the ingredients in Lou Lou Lips?

Polybutylene, Hydrogenated Polyisobutene, Hexadecanoic Acid Ethyl Ester, Bai Chi Flowers (Limnanthes Alba) seed oil, Jojoba (simmondsia Chinensis) seed oil, Two different stearyl alcohol malic acid ester, Euphorbia Cerifera Wax, Beeswax, Glycerol acyl adipate - 2, Mica, Tocopherol (Vitamin E), Hydroxl benzene methyl and hydroxyl styrene acrylic ester

 

What are the ingredients in Lou Lou Lips?

Polybutylene, Hydrogenated Polyisobutene, Hexadecanoic Acid Ethyl Ester, Bai Chi Flowers (Limnanthes Alba) seed oil, Jojoba (simmondsia Chinensis) seed oil, Two different stearyl alcohol malic acid ester, Euphorbia Cerifera Wax, Beeswax, Glycerol acyl adipate - 2, Mica, Tocopherol (Vitamin E), Hydroxl benzene methyl and hydroxyl styrene acrylic ester

 

Any questions unanswered please email us at hello@louloulips.com xx